We collect the data you enter in the request form: name, nationality, phone, email, country, city and the details of the requested service.

We also collect the documents you upload: passport, travel document, ID, personal photo, ticket and similar items depending on the service.

Solely to deliver the service you requested: reviewing the file, filing with the competent authorities and following up until a decision is issued.

We do not use your documents for any marketing purpose, and we do not sell them to any third party.

We share only what is necessary with the official authorities responsible for the requested service, and with related providers such as airlines or hotels where needed.

The site is served over an encrypted connection. Access to requests and documents is limited to the staff handling the service.

The tracking page requires both the reference number and the email address — the number alone does not open any request.

You may request access to, correction of, or deletion of your data after the service ends, by contacting us using the published contact details.