Frequently asked questions
Answers to what people ask most before applying.
How do I submit a request?
Pick the service from the services page, fill in the form and upload the required documents. You receive a reference number immediately.
What are the conditions for accepting a request?
They differ by service; each service page lists its conditions and documents in detail before you start.
Which documents are required?
Each service has its documents listed on its page. If anything is missing we tell you before filing, not after.
How long does it take?
The timeline is stated on each service page. It is an estimate affected by season and by the competent authority.
What are the common rejection reasons?
The most common: data that does not match the documents, unclear scans, a passport near expiry, or a missing mandatory document.
Can I reapply after a rejection?
Yes in most cases. We review the rejection reason first and correct the file before reapplying.
How do I pay?
Through one of the methods on the payment page. Never send any amount before confirming the account details with us directly.
How do I follow my request?
From the “Track request” page using your reference number and the email you applied with.
How do I contact you?
On WhatsApp, our phone numbers, or the email shown on the contact page.