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Bikeen Express
Civil status services

Civil status services

Official records: birth, marriage, death, family record and replacement documents.

Turnaround time

Varies by record — see the sub-services table

Fees

Quoted after we review your details — contact us for a final price.

Service description

A set of independent services for obtaining official records on your behalf, for those living abroad or unable to attend in person. Each sub-service has its own documents, timeline and fees, and you can request more than one record at a time.

How we deliver it

  1. 1You select the record you need
  2. 2You send the documents and details
  3. 3We file the request with the competent authority
  4. 4We hand over or ship the record to you

Required documents

  • National ID copy
  • Passport copy
  • A power of attorney where required
  • Details of the requested record

Service conditions

  • Documents differ per sub-service
  • An official power of attorney may be required in some cases
  • Accurate data is required for the request to be accepted

Sub-services

Birth certificate

Issuance of a computerised birth certificate.

Documents

  • ID copy
  • Birth details

3 - 7 working days

Marriage certificate

Issuance of an official marriage certificate.

Documents

  • ID copies for both parties
  • Marriage contract details

5 - 10 working days

Death certificate

Issuance of an official death certificate.

Documents

  • Applicant ID copy
  • Details of the deceased

3 - 7 working days

Family record

Issuance of an up-to-date family record.

Documents

  • ID copy
  • Family details

5 - 10 working days

Replacement ID card

Replacement of a lost or damaged national ID card.

Documents

  • Loss report
  • Previous card details

7 - 14 working days

Important notes

  • • Some records require a notarised power of attorney.
  • • Check names and dates before sending — an error restarts the process.

Frequently asked questions

Do I need a power of attorney?

For some records yes — we confirm once the service type is selected.

Can I request more than one record?

Yes, select the records you need in the form.

Do you ship records abroad?

Yes, shipping is available and included in the quoted fees.

Request form

Fill in your details and upload your documents. You get a reference number immediately.

Personal details

Your reference number and updates are sent here

Request details

If different from the applicant

Leave blank if not decided yet

File uploads

Attach this document in the WhatsApp chat after sending the request.

Attach this document in the WhatsApp chat after sending the request.

Attach this document in the WhatsApp chat after sending the request.

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